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dtac Service Centers Adjust Operating Hours Under New Measures

Service Centers

dtac announced new COVID-19 measures for all dtac service centers located inside department stores, shopping centers, and community malls. The government’s new measures, including a curfew, will be imposed in Bangkok and its five adjacent provinces will last for at least 14 days starting on Monday or until the situation eases.

The measures allow shopping centers to open but mandates earlier closing times. dtac service centers will adjust their closing times accordingly. The tougher measures is to come into effect for the six provinces on high alert: Bangkok, Nakhon Pathom, Nonthaburi, Pathum Thani, Samut Prakan, and Samut Sakhon. For the closing times of each shop, it is recommended to find dtac service center opening hours at https://www.dtac.co.th/en/help/store-locations.html

Furthermore, to serve the rising usage during the heightened work-from-home period, dtac is boosting high-speed internet with our 700 MHz network and Massive MIMO technology.

dtac expects that, due to the inter-provincial travel restrictions and the government’s plea that all those who can work from home do so, internet usage in residential areas will increase significantly. To ensure a superlative work-from-home experience, dtac will monitor customers’ network experience 24/7 nationwide, adjust network parameters accordingly, and increase capacity at the new traffic hot spots—particularly in the six provinces most affected by COVID-19.

700 MHz Network Boosts – dtac will continue its rapid expansion of the 700 MHz network while ensuring high-traffic areas are given top priority. This low-frequency spectrum offers superlative rural and indoor coverage, making it ideal for work-from-home usage. The 700 MHz expansion will bring additional sectors of transmitters and receivers to serve a higher number of users in more areas.

64×64 Massive MIMO Expansion – dtac will pinpoint emerging high-traffic areas to deploy Massive MIMO technology that can triple network capacity. Available on 2300 MHz 4G network, Massive MIMO offers a superlative high-speed internet experience for mobile devices.

Furthermore, dtac is organizing teams of network engineers to work from anywhere in the country without the need for them to be physically present at a Network Operations Center. This allows dtac to maintain full control of the network nationwide 24/7 to ensure a superlative customer mobile experience despite the lockdown.