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dtac Helps Customers Stay Home, Safe and Connected

Customers

In response to the new wave of COVID-19 infections which began in mid-December, dtac has been continually innovating on how it supports customers’ ability to stay safe yet productive.  Work-from-home and social distancing have made mobile connectivity a critical service. dtac has responded with network upgrades, more affordable data plans and new cloud services.

A New Network for the New Normal

How Lih Ren, Chief Marketing Officer at Total Access Communication Plc or dtac, said: dtac, saw data usage grow even faster in rural and residential areas compared to the Bangkok Metropolitan Area and major cities. dtac customers consume more internet usage, 5% from April 2020, particularly in the eight months ago dtac customer usage Online Shopping increase 135%, Game 61%, Chat app. 7% and Streaming 4% respectively.The new usage patterns led to dtac adding sites in new high-traffic areas and the deployment of Massive MIMO technology, which can triple capacity.

Moreover, dtac has begun offering services on 700 MHz, which is critical for indoor and outdoor coverage, making it perfectly suited to the rising use of data in homes and in the provinces. Emphasis in the network rollout was made in areas where social distancing, remote learning and work-from-home is the new normal. This includes COVID-19 so-called “red zones,” in which network teams continue to operate 24/7 in full PPE (personal protective equipment).

Happy at Home

In this new lockdown, mobile internet is critical to our subscribers’ ability to continue to work and study without leaving home. dtac has designed new offers to make connectivity more affordable, particularly on messaging apps, productivity apps and government services.

Data is now free for the most relevant apps (such as Office 365, Zoom, and Shopee) at only 79 baht for 30 days. all dtac customers will get this offer, including B2B customers. This package is offered in collaboration with NBTC, and dtac customers can also get double the bonus period to 60 days if buying it on the dtac app.

Many packages have also been made more affordable to support the growing need for data during this period. Prepaid customers can get double the data and speed for free – from 4 to 8 GB and from 1 Mbps to 2 Mbps for the 7-day packs. Postpaid customers purchasing 12-50 GB data plans also get unlimited free data on popular apps such as YouTube, Facebook, Line, Twitter and Free Fire. And the long-term Kongkapan SIM is currently 15 percent off which can be purchased at dtac website (www.dtac.co.th) and official stores in Lazada and Shopee.

To stay safely connected with loved ones and the office, dtac also offers a Value Call Package Bonus, where for every call to any network of 5 minutes or more and get 25 minutes of calls for free. dtac also increased allowances for Jaidee Borrow while Jaidee Balance Transfer let friends or relatives transfer call credits to help everyone stay in touch.

And to help customers stay healthy, dtac offers free internet for the download and use of MorChana app all dtac customers will get this offer including B2B customers starting today. In addition, calls to the 1669 hotline by the National Institute of Emergency Medicine and 1422 hotline by the Department of Disease Control are toll-free. dtac also provides free COVID-19 assurance coverage of up to 255,000 Baht for dtac postpaid and prepaid subscribers who register for on-top internet packages. Finally, dtac Reward offers discounts of up to 300 baht on food and messenger deliveries to encourage social distancing. For more information, please visit www.dtac.co.th

Safe with dtac App

While studying or working from home, dtac recommends subscribers download and use the dtac app to purchase top-ups, on-top packages, monitor usage or check out special offers and services. Customers will get 1 GB of internet free (to be used within 7 days) for first-time dtac app users. Download the dtac app at https://uk5yk.app.goo.gl/PysK

Supporting Thai Businesses with dtac Worry-Free Solutions

Businesses too are hard hit by this new outbreak of COVID-19. dtac is making it easier for their employees to connect securely outside of the office with a wide range of productivity solutions.

Employees working from home can also keep their devices connected with the 4G/LTE Pocket Wi-Fi for only 80-100 Baht a month for 24 months.

dtac also offers very special rates on Microsoft Office 365 Business for only 75 Baht per month. Moreover, dtac Business offers secure cloud solutions to help teams collaborate outside of the office without jeopardizing sensitive data. SmartConnect delivers single-platform corporate network management service with cloud access. And dtac OneCall combines customer calls from any channel into one device, with the first month being offered for free.

These special offers are available now until further notice. For more information, please contact dtac Business Call Center on 1431, 24 hours a day.