Qualtrics, the leader in customer experience (CX) and creator of the experience management (XM) category, today announced that Siriraj Piyamaharajkarun Hospital leveraged multiple free COVID-19 focused solutions from Qualtrics to help safeguard and manage the well-being of patients and employees during the pandemic.
Using the free Qualtrics Customer Confidence Pulse and Qualtrics Remote + On-site Work Pulse, Siriraj Piyamaharajkarun Hospital is able to capture real-time insights into the behaviors, attitudes, and concerns of its patients and 3,000+ employees.
This includes how confident and satisfied patients and employees are with the preventative measures adopted, and what else would make them feel more comfortable while on-site. These insights are rapidly distributed across the Hospital in easy-to-understand dashboards, empowering leaders to rapidly implement measures and processes prioritizing safety and immediate concerns.
The pro-active approach to managing the patient and employee experience at Siriraj Piyamaharajkarun Hospital is having a significant positive impact.
More than 80% of patients are satisfied with the measures implemented based on feedback captured by Qualtrics, while three-quarters (75%) said they feel confident choosing Siriraj Piyamaharajkarun Hospital for treatment. Employees provided insight into the biggest areas of concern when treating patients – such as the availability of safety equipment and team resources – enabling the hospital to resolve these. As a result of these actions, 89% of employees agreed the work process of the Hospital allows them to meet patient needs efficiently.
“Such is the rate of change we’re all experiencing right now the importance of insights cannot be overlooked. Qualtrics is demonstrating the importance of acting on feedback in real-time with its free range of COVID-19 focused solutions. Siriraj Piyamaharajkarun Hospital is a great example of a business using insights to move forward with purpose and impact. We’re proud to work with the prestigious Siriraj Piyamaharajkarun Hospital, and help guide it’s response to the pandemic,” said Foo Mao Gen, Head of Southeast Asia, Qualtrics.