Hitachi, Ltd. (TSE:6501), Hitachi Asia (Vietnam) Co, Ltd., a local subsidiary of Hitachi in Vietnam, and VietCredit Finance Company, a consumer financial institute in Vietnam, today announced that the three companies have reached an agreement on the start of a demonstration experiment (the Demonstration) to provide new financial services using digital technology such as AI.
Specifically, the three companies will introduce an automatic contract system on tablet terminals at some VietCredit offices for verification in a service that enables convenient submission acceptance and contracts for personal loans, as well as to perform scoring with “Hitachi AI Technology/Prediction of Rare Case (AT/PRC)”, Hitachi’s Artificial Intelligence that can predict rare events, to verify its usefulness in loan screening.
Through the Demonstration, the companies will identify issues and verify the effectiveness to provide new financial services that improve customer convenience, such as shortening turnaround time for loans from acceptance of submissions to the conclusion of contracts. In the future, they aim to create a service that combines the automatic contract service and the AI loan screening service to digitize a series of procedures from acceptance of submissions to identification, screening and contracts.
The service for the conclusion of a loan contract automatically on a tablet terminal is a first attempt in Vietnam. The companies will install tablet terminals in VietCredit offices and gradually expand installation areas to office buildings and industrial parks to create an environment in which more people can access financial services.
Recently in Vietnam, alongside with the rapid economic development and expansion of the middle-income group, personal consumption-related demand is increasing. The size of the personal loan market is expanding remarkably.
While the market is expanding, because office work at reception and back offices is usually done with paper at financial institutes in Vietnam, there are many issues in terms of work efficiency, such as rework due to incomplete documents and an increase in turnaround time. Also, the increase in transaction volume of personal loans demands more accurate credit screening to protect consumers and prevent unreasonable loans in advance.
Because of this situation, Hitachi, Hitachi Asia (Vietnam) and VietCredit have agreed to cooperate for the advancement of financial services in Vietnam. Based on the agreement, they will start by studying automatic contract services using AI. The companies will create a reliable, secure service, taking advantage of Hitachi’s achievements and knowledge on automatic contract systems for personal loans, which was cultivated in Japan.
The creation of the automatic contract service will reduce the burden on reception operations, which are conventionally paper-based, such as digitizing handwritten documents and checking inadequate descriptions, as well as making office work more efficient and of higher quality. Users can enter and submit information easily with guidance from an operator using the communication function on a tablet terminal, being able to avoid cumbersome handwritten document creation, which improves convenience and shortens turnaround time. In contrast to dedicated automatic contract machines, by taking advantage of the property of portable tablet terminals, the service is available in the office and outside, allowing contract personnel to use it while visiting, contributing to further channel expansion and opportunity creation.
When screening loans at back offices, the service performs scoring with Hitachi’s original AI “AT/PRC,” which has been used for mortgage screening by financial institutes in Japan(1). It enables elaborate screening based on data and the reduction of reliance on individual experience to enhance efficiency such as the further improvement of accuracy and the reduction of turnaround time.
VietCredit will continue to integrate advanced technology to expand convenient and innovative financial services in Vietnam to respond to customer needs.
Based the results of the Demonstration, Hitachi will facilitate the development of new solutions to evolve loan systems as well as continuously enhance services by using cutting-edge IT, such as PBI(2) biometric authentication technology and voice recognition technology. In addition, Hitachi will expand these initiatives in Vietnam to Japan and Southeast Asia, where demand is expected, to contribute to the expansion of financial services in Asian markets and the improvement of convenience.