iQor, a managed services provider of customer engagement and technology-enabled BPO solutions, announced today that it has broken ground in Iloilo, Philippines on construction of its newest contact center.
This is iQor’s second location in the Iloilo region to meet demand from clients in its growing ecommerce and retail verticals.
iQor opened one of the first English-speaking contact centers in the Philippines in 1999. Since then, the company has grown to more than 22,000 employees in the country spanning 11 facilities throughout Dasmariñas, Davao, Iloilo, Talisay, Bacolod, and Clark. Last year, iQor opened a 2,500 contact center in Santa Rosa, Philippines that is now at full capacity.
“We are seeing an accelerated demand for our customer care services in our ecommerce and retail verticals,” said Gary Praznik, iQor’s CEO.
“From its level of education, to its inherent understanding for all things digital, the talent in Iloilo is incredibly equipped to take on the role of handling increasingly complex customer interactions across multiple communication channels.”
Nicknamed the “The Heart of the Philippines,” Iloilo is an economically booming province that remains one of the most vibrant regions in the country. iQor opened its first Iloilo center in 2016 providing customer care, technical support, and chat services.
iQor was recently recognized for its commitment to the business community and job creation, earning first place awards for Best First-Time Nominated Company and Best Company of the Year Outside National Capital Region, presented at the 12th International ICT Awards in March 2018.