Over 1,400 staff from Nissan dealerships nationwide participated in the event designed to improve service delivery standards and identify best-in-class technical service
Some 1,400 staff from Nissan dealerships countrywide recently participated in the Nissan Skills Contest 2018,
Designed to help sales consultants, service advisors, Customer Relations Officers and technicians realize their true capabilities and polish their skills.
The final round of the competition – which is one of the many ways Nissan in Thailand continues to invest in customer care – and the award ceremony was held at the newly renovated Nissan Training Center in Bangna-Trad KM. 22, Samut Prakan.
Siam Nissan Chonburi (Pattaya) was crowned the Master Champ, winning in three categories, while Siam Nissan Chonburi (Head Office) took home the Super Champ Award for coming out tops in two categories.
“This competition underlines Nissan’s commitment to putting customers at the heart of everything we do, and providing best-in-class customer service helps ensure that sales-to-ownership is seamlessly followed by repurchase-and-recommendation,” said Antoine Barthes, president of Nissan Thailand.
“Our technicians and service advisors clearly play a vital role in this.”
Winners also get more global exposure, with four of last year’s Thailand’s Skills Contest winners participating in the bi-annual Nissan Service Technical Excellence Competency Award
And Nissan Service Advisor Excellence Competency Award celebration at Nissan’s headquarters in Yokohama, which honors top technicians and service advisors from across the world.
The winning Nissan Skills Contest 2018 dealers are:
- Sales Consultant – Nat Auto Car (Head Office)
- Service Advisor – Siam Nissan Pattani 2000 (Songkla)
- Parts Consultant – Siam Nissan Chonburi (Head Office)
- CRO Service – Siam Nissan Chonburi (Pattaya)
- CRO Sales – Siam Nissan Chonburi (Head Office)
- Technician – Siam Nissan Chonburi (Pattaya)
- Periodical Maintenance – Siam Nissan Chonburi (Sri Racha)
- BP Estimator – Siam Nissan AR (Chao Fa)
- Body Repair – Siam Nissan Pattani 2000 (Hat Yai)
- Paint Repair – Siam Nissan Tawanoak (Sukhumvit)
- Service Manager – Siam Nissan Chonburi (Pattaya)
“I am truly proud to be among the top achievers in the Nissan Skills Contest 2018 because I believe in doing my best to find the best solution to serve the diverse needs of Nissan’s many customers,” said Manasak Kasang, a technician from Siam Nissan Chonburi Co., Ltd. (Pattaya).
Kamonwan Panjabut, a Customer Relations Officer at Siam Nissan Chonburi Co., Ltd. (Head Office), thanked Nissan Thailand for the opportunity to further develop her skills.
“Winning this award is a significant career milestone, and it will be a driver for the team and me to strive to provide even better and more customer-centric service to maximize customer satisfaction.”
Barthes noted that the Nissan Skills Contest was a testament of Nissan’s commitment to adding value for customers through improved support and investment in the skills development of its employees and those of its dealer partners.
“The competition’s goals align well with Nissan’s mid-term plan, M.O.V.E. to 2022,” he said.